Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn, unwashed, and in the same condition you received it. You'll also need your order number or proof of purchase.

To start a return, email us at contact@lightningstrikeco.com with your order number. If your return is approved, we'll email you the return address and instructions. Items sent back without an approved return request will not be accepted. Return shipping is the customer's responsibility unless the item was defective, damaged, or incorrect.

Damages and issues
Please inspect your order as soon as it arrives. If your item is defective or damaged, or you received the wrong item, contact us within 30 days of delivery at contact@lightningstrikeco.com with your order number and a photo (or short video) showing the issue.

Because every item is printed to order, you don't need to send the product back for these claims. A clear photo is all we need. Once approved, we'll send a free replacement or issue a full refund, whichever you prefer.

Non-returnable items
We can't accept returns on items that have been worn, washed, or damaged after delivery, on gift cards, or on items purchased on final sale. Wrong-size orders can be returned under the 30-day policy above, so please check the size chart on each product page before ordering.

Exchanges
The fastest way to get a different size or color is to return the item you have and, once the return is approved, place a new order for the item you want.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post it.

If more than 15 business days have passed since your return was approved and you haven't seen your refund, contact us at contact@lightningstrikeco.com.